IMPORTANT DATES
September 15, 2024 - Online Payment Options Temporarily Unavailable
As we change to our new SmartHub payment system, our current payment (MyMeter) system will not be available.
We will still accept payments by calling in, by mail or drop box. Payments will not post to your account until the new system is in place..
September 16, 2024 - NEW Online Account and Bill Pay System Launches
Our new online system will be launched on September 16, 2024. You will need to register your account in SmartHub and follow the directions on this page to re-setup your Auto Pay settings.
Our team is working hard to get this new system ready for you. It’s going to make managing your account easier than ever and we appreciate your patience.
HOW CAN SMARTHUB HELP YOU?
Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.
- Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
- Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
- Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
- Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
OTHER FREQUENTLY ASKED QUESTIONS (FAQs)
Is the mobile app secure?
- Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
- Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
What is the difference between the SmartHub web portal and mobile app?
- Both platforms are part of our online account management system for members.
- Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
- The free, secure mobile app is available to download and install on mobile devices and tablets.
Can I manage and make payments on multiple accounts with SmartHub?
- Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
How current is the account information in the app or website?
- The information you see in the app and on the website is shown in real-time.
- However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
How do I avoid being scammed by another party when being asked about SmartHub and my new account number?
- Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
- If you do receive such communication from someone claiming to be a our Employee, please report it to us.